Guides
Writing about the part nobody enjoys
Quality assurance on a collections floor is a maths problem, a legal problem and a management problem at the same time, and most of what is written about it addresses none of the three. These are the pieces we wish existed when we were building this.
Buying guide
Your Dialer Already Records Every Call. Here Is What That Does and Does Not Give You
Storage is not review. What a collections platform's call recording covers, the four things it leaves open, and how to decide whether to build or buy.
August 29, 2026 · 8 min read
QA operations
Why Two Percent Call Sampling Cannot Tell You What Your Floor Is Doing
The maths behind QA sampling on a collections floor, why a rare but serious breach is nearly invisible at 2 percent, and what changes at full coverage.
August 29, 2026 · 10 min read
Remote supervision
Supervising Collectors Who Work From Home Without Guessing
What a collections floor loses when the desks disappear, why activity percentages and timed screenshots replace it badly, and what to define instead.
August 29, 2026 · 9 min read
Regulation
The Seven-in-Seven Call Frequency Presumption, and Why Your QA Record Cannot Audit It Alone
What Regulation F's call frequency presumptions say, what rebuttable means in both directions, and which system on your floor can actually prove the count.
August 29, 2026 · 9 min read
QA operations
Building a Collections QA Scorecard That Survives a Dispute
Building a collections call scorecard that holds up when a consumer disputes what was said: category design, evidence, calibration and the blended-score trap.
August 29, 2026 · 10 min read